Privacy policy

At CashSoon (“CashSoon,” “we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website, mobile app, and financial services (collectively, the “Services”).

This Policy complies with major data protection laws, including:

  • United States: The California Consumer Privacy Act (CCPA), GLBA, and other state privacy laws.
  • United Kingdom: The UK Data Protection Act 2018 and UK GDPR.
  • European Union: The EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

1. Information We Collect

We collect personal and transactional information necessary to provide our Services safely and legally.

1.1. Information You Provide

When you register or use CashSoon, we may collect:

  • Personal Identification: Name, date of birth, nationality, and government-issued ID.
  • Contact Details: Email address, phone number, and residential address.
  • Financial Information: Bank account details, card information, and e-wallet balances.
  • Verification Data: Photos, identity documents, and proof of address for KYC/AML compliance.
  • Transaction Information: Payment history, transaction amount, currency, recipient details, and time stamps.
  • Customer Support Data: Messages, support tickets, or call recordings (where permitted by law).

1.2. Information Collected Automatically

When you visit our website or app, we may collect:

  • Device and Technical Data: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, session duration, and clickstream activity.
  • Cookies and Tracking Technologies: Used to improve performance, security, and personalization (see Section 9 below).

1.3. Information from Third Parties

We may receive data from:

  • Identity verification partners and credit bureaus.
  • Payment processors and banking institutions.
  • Blockchain analytics providers for cryptocurrency transaction screening.
  • Public databases and sanctions lists for AML compliance.

2. How We Use Your Information

We use your data for the following lawful purposes:

PurposeLawful Basis (UK/EU)Example ActivitiesTo create and manage your CashSoon account | Contract | Registering your account, verifying identity
To process payments and transfers | Contract | Executing deposits, withdrawals, and transfers
To comply with AML/KYC and legal obligations | Legal obligation | Verifying identity, reporting suspicious activity
To improve and personalize Services | Legitimate interest | Enhancing app experience, user feedback
To prevent fraud and ensure security | Legal obligation / Legitimate interest | Transaction monitoring, cybersecurity
To communicate with you | Consent / Legitimate interest | Transaction alerts, support updates
To conduct marketing (where permitted) | Consent | Promotional emails, special offers

3. Sharing and Disclosure of Information

We do not sell your personal data. However, we may share information with:

3.1. Service Providers

Trusted third parties that help operate our Services, such as:

  • Payment processors
  • Banking and card partners
  • Identity verification and compliance providers
  • Data hosting and cloud services
  • Customer support platforms

These providers are bound by strict confidentiality and data protection agreements.

3.2. Legal and Regulatory Authorities

We may disclose your data to:

  • Financial regulators (e.g., FinCEN, FCA, EU financial authorities)
  • Law enforcement or courts under applicable law
  • Tax authorities, as required

3.3. Business Transfers

In case of a merger, acquisition, or reorganization, your data may be transferred as part of the business assets, subject to privacy safeguards.

4. International Data Transfers

United States

Your data may be processed and stored in the U.S. in compliance with GLBA and state privacy laws (including CCPA).

United Kingdom and European Union

If data is transferred outside the UK/EU, we ensure adequate protection by:
  • Using countries recognized as providing adequate protection under Article 45 GDPR, or
  • Implementing Standard Contractual Clauses (SCCs) approved by the European Commission or UK ICO.

We take appropriate security measures to ensure your data is protected regardless of location.

5. Data Retention

We retain your personal information:

  • For as long as your account is active, and
  • For at least 5 years after account closure or as required by financial regulations (e.g., AML laws).

When data is no longer needed, it is securely deleted or anonymized.


6. Your Rights

Depending on your jurisdiction, you have the following rights:

For U.S. Users (CCPA and State Privacy Laws)

  • Right to Know what personal data we collect and share.
  • Right to Access and request copies of your data.
  • Right to Delete personal data (subject to legal retention requirements).
  • Right to Opt Out of data sharing for marketing purposes.

To exercise these rights, contact [email protected].

For UK and EU Users (GDPR / UK GDPR)

  • Right of Access: Obtain a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion where lawful.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive data in a transferable format.
  • Right to Object: To certain processing or automated decision-making.
  • Right to Lodge a Complaint:
    • UK: Information Commissioner’s Office (ICO) – www.ico.org.uk
    • EU: Your local Data Protection Authority (DPA)

Requests will be verified and processed within the time limits required by law.

7. Data Security

We implement technical and organizational safeguards to protect your information, including:

  • Encryption of data in transit and at rest.
  • Multi-factor authentication (MFA) for account access.
  • Network monitoring and intrusion detection.
  • Limited access to personal data on a need-to-know basis.

However, no system is 100% secure. You are responsible for keeping your login credentials confidential.




8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable secure login sessions.
  • Analyze site traffic and improve performance.
  • Personalize your experience.
  • Deliver targeted advertising (where legally permitted).

You can manage or disable cookies in your browser settings. For EU/UK users, consent for non-essential cookies is obtained in accordance with the ePrivacy Directive.

9. Children’s Privacy

CashSoon’s Services are not directed to individuals under 18 years old.
We do not knowingly collect data from minors. If we learn that a child’s data has been collected, it will be deleted immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.
The latest version will always be available at www.cashsoon.com/privacy.
If significant changes are made, we will notify you via email or in-app notification.

11. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us at [email protected]